Welcome to the Esau Clothing Co. FAQ page. Below you'll find answers to common questions about our products, shipping, returns, and more.
Frequently Asked Questions
1.What products do you offer?
We specialize in premium printed T-shirts and hoodies for both men and women. Our designs are bold, expressive, and crafted for everyday comfort.
2. How do I know my size?
Each product page includes a detailed Size Guide. Our T-shirts are true to size with a classic fit, while hoodies have a slightly relaxed, streetwear-inspired fit. If you're between sizes, we recommend sizing up for a looser look.
3. Do you ship internationally?
Yes, we offer international shipping! Delivery times and costs will vary based on your location. You’ll see the shipping rates at checkout before placing your order.
4. How long will it take to receive my order?
- US: 3–7 business days
- International: 7–14 business days
All orders are processed within 1–2 business days, and you’ll receive a tracking link via email once your package ships.
5. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to update or cancel it. Please email us at service@esauclothingco.com as soon as possible with your order number.
6. What is your return policy?
We offer 7-day hassle-free returns and exchanges for unworn, unwashed items in original packaging. If something doesn’t fit right or meet your expectations, reach out and we’ll help you process a return.
7. How do I return or exchange an item?
Email our support team at service@shopesau.com with your order number and reason for return. We’ll guide you through the process and send you the return address details.
8. Do you restock sold-out designs?
Some of our designs are limited drops and may not be restocked. However, popular items might make a comeback. Follow us on Instagram or sign up for our newsletter for restock alerts.
9. Are your products ethically made?
Yes, we’re committed to responsible production. Our garments are made in facilities that follow ethical labor practices, and we continuously work toward more sustainable sourcing.
10. How can I contact customer support?
You can reach us via email at support@shopesau.com or use the Contact Us form on our website. We typically respond within 24 hours on business days.